Trust arrives on foot and leaves in a fast car unless ethics, integrity and competency are in the driver’s seat
Professionalism is driven by competency, conduct, and culture and a financial services professional is covered by these factors in an organisation. If a professional is not competent in their role it can impact their ability to behave ethically and ethics and integrity are needed to build trust. Therefore, raising standards of professionalism is imperative to restore consumer trust in the financial service sector. Consumers feel more confident knowing they are being managed by a competent and ethical professional.
The current focus on establishing a strong, ethical and competent culture across the industry is not just a passing fad, it is vital to improving the community's confidence in the financial services sector and Australia’s prosperity.
There are lots of elements that go to building and maintaining trust, and part of it is the commitment of individuals who want the industry to be respected and trusted.
In this panel discussion you will:
Hear about new research in risk culture and how different incentives influence the behaviour of those working in financial services. This is a Macquarie University experimental study that is a first of its kind ever to be conducted with over 300 financial services executives.
Gain a valuable insight into the ethical standards expected of those in the financial sector from a national and global perspective
Elizabeth Sheedy, Ph.D, Associate Professor, Macquarie University
Elizabeth Sheedy is a financial risk expert based in the Applied Finance Centre where she has been teaching in Singapore and Australia for more than 20 years. Prior to joining the university she worked for Macquarie Bank and Westpac. She is responsible for all courses in the Risk Management specialisation in the well-regarded Master of Applied Finance program. In that role she has gained a broad knowledge of all aspects of risk (credit, operational, liquidity, market). A/Professor Sheedy has enjoyed a long association with RMA Australia (Risk Managers' Association) and PRMIA (Professional Risk Managers' International Association) and co-edited The Professional Risk Managers' Handbook. In previous years her research focussed on quantitative risk modelling. More recently her research focus has shifted to the role of governance and culture in determining outcomes for banks. Her current focus research interests are: risk culture, ethical culture/leadership, remuneration and experimental investigation of risk management behaviour.
Simon Culhane, Chartered FCSI - Chief Executive, Chartered Institute for Securities & Investment
Simon was appointed Chief Executive of the Chartered Institute for Securities & Investment in May 2004, having previously worked both with a number of blue chip financial companies and in Central Government. His previous role was at Deutsche Bank, where he worked as Director, Chairman's Office, Global Investment Banking.
For three years prior to this Simon was Deputy Director, Prime Minister's Efficiency Unit, Cabinet Office, where he was responsible for the Unit's work in a number of major Government Departments.
Simon spent his early career with Lloyds Bank plc in a number of roles including Senior Group Manager, Retail Banking for the Kensington area and in Chicago, USA.
Willem Punt, Partner | Assurance and Advisory, Deloitte
Willem has 17 years of experience in designing, managing, and evaluating conduct in financial institutions in South Africa, the UK, Australia and India. He specialises in preventative frameworks, which incorporate product governance, policy, training, as well as conduct analytics andmonitoring and supervision systems which are sufficiently robust, internationally benchmarked and fit for purpose. His major product focus is retail credit conduct.
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