Webinar: Creating a Customer Centric Culture and Improving Customer Outcomes
CPD: 1 Hour(s)
Time 12:00pm - 1:00pm
Price Members: Complimentary Non-Members: $15
CPD 1 hour
After the success of our roadshow events with David Locke, CEO, Australian Financial Complaints Authority we bring you our Webinar where David will discuss opportunities to improve outcomes for customers whilst enhancing industry practices and processes.
Find out what it takes to create a customer centric culture post Royal Commission;
Gather intelligence and trend data from over 29000 complaints in AFCA’s first 5 months of operation
Be part of the conversation as we rebuild trust in the sector.
David Locke - Chief Ombudsman and CEO at FOS and AFCA
David Locke commenced as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018.
David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC).
Prior to the ACNC, David was the Executive Director of Charity Services at the Charity Commission of England and Wales, with responsibility for the strategic leadership and operational delivery of the Commission's one-to-one services to charities.
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