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Message from Chris Whitehead F FIN

by Chris Whitehead F FIN | 12 Dec 2018
Welcome to our traditional festive edition of InFinance which is a little bit different and more of a one-off FUNSIA production. After a breathless 2018, we hope to get you into the Christmas spirit and wind up the year on a positive note with some light-hearted lifestyle features.

Looking back at some of the key moments from what has been one of the busiest 12 months in banking and financial services, it is now time to take the opportunity to unwind with family and friends and recharge your batteries. There’s no doubt next year is shaping up to be just as challenging for the industry. 

So with that in mind, we have included articles for great summer holiday reads and top podcasts to tune into over the break. For those whose wanderlust has them thinking of foreign shores even while they are at the beach, we’ve also looked at a handful of holiday hotspots for 2019. 

FINSIA is also heading for a break following a successful year in implementing the professionalisation strategy we embarked on 18 months ago. The work with industry colleagues to raise standards of competency and conduct aimed at achieving that goal will not slot into place over night. 

But it has been rewarding to hear leaders across financial services enthusiastically backing our view that professionalisation as a key driver/fundamental element to the cultural change in banks which is needed to help restore consumer trust. For the heads of both ASIC and APRA to acknowledge the need for professionalism is certainly encouraging. And the fact that we have hundreds of people from across all areas of financial services following our professional educational pathway on Professional Banking Fundamentals, Certified Professional Banker and Chartered Banker by Experience is a source for no small amount of pride here at FINSIA.

Those individuals know the size of the customer trust deficit and the need to work hard and ethically to restore trust, along with customer confidence. As Commissioner Kenneth Hayne alluded to in his interim report in September, it won’t be down to extra layers of regulation. And as Australian Banking Association CEO Anna Bligh spelled out at FINSIA’s first Summit in three years, the behaviour of the banks was the reason for the Royal Commission and it will be their behaviour that will fix the problem.

Looking forward to 2019 and beyond, FINSIA will continue to work hard towards that end. 

To all those many thousands of members who have helped us throughout the last year - attending any one of our events, taking part in our webinars and workshops as well as providing input to our submissions - I would like to say thank you for all your help. I would also like to thank all of those on our councils for their ongoing support.

Whatever your involvement, I would like to thank you for your support of FINSIA, wish you the very best for the holiday period, and wish us all success in 2019.


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