AFCA praise for banks during COVID-19 crisis

By Lewis Panther

Senior writer, FINSIA

Published Thu 9 Jul

2 mins read

Close to 5,000 complaints have been received by the Australian Financial Complaints Authority related to the virus since the pandemic began. But the finance watchdog’s Chief Executive Officer and Chief Ombudsman David Locke admits the figure is lower than expected and praised finance firms for the way they reacted.

Financial institutions have won praise from AFCA for the way they responded to COVID-19.

Close to 5,000 complaints have been received by the Australian Financial Complaints Authority related to the virus since the pandemic began.

But the finance watchdog’s Chief Executive Officer and Chief Ombudsman David Locke admits the figure is lower than expected and praised finance firms for the way they reacted.

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