Creating a Customer Centric Culture and Improving Customer Outcomes - Sydney
CPD: 1 Hour(s)
Time 12:15pm - 1:45pm
Price Members - $30 Non-Members - $50
CPD 1 hour
Hear from AFCA’s CEO, David Locke on the current consumer complaint trends & discuss opportunities to improve outcomes for customers and enhance industry practices and processes.
David Locke - Chief Ombudsman and CEO at FOS and AFCA
David Locke commenced as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018.
David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC).
Prior to the ACNC, David was the Executive Director of Charity Services at the Charity Commission of England and Wales, with responsibility for the strategic leadership and operational delivery of the Commission's one-to-one services to charities.
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